Team Communication Channels Template for Agencies
This template gives you a simple channel structure (ops, delivery, sales) plus a short set of rules that keeps chat useful instead of noisy.
Tip: Keep client comms out of internal channels. Use a portal, email thread, or a dedicated guest channel with strict scope.
Channel list (copy/paste)
- #announcements — read-only updates from leadership
- #ops — process, tooling, resourcing
- #delivery — delivery blockers + weekly priorities
- #sales — pipeline updates + handoffs
- #support — internal help/questions
- #wins — outcomes + shoutouts
- #client-ACME — (optional) guest channel with clear scope
Rules of engagement
- Use threads. New message = new topic.
- Default to asynchronous. Tag only the owner.
- No “drive-by” asks. Include context + desired outcome.
- Decisions go to the system of record (PM tool / doc), not buried in chat.
- Daily: clear unresolved pings. Weekly: archive unused channels.
Recommended tool
If you want Slack-like chat with simpler pricing and built‑in voice/video, start with Pumble.